Technical Support Engineer -Tier 3

Remote Anywhere US

Description

Location: 100% Remote, In a major City in the USA

Armis is making a major dent in the cybersecurity market. Joining the Armis family means working with dedicated individuals on a mission to enable large organizations to benefit from the latest connected devices without fear of compromise from a cyber-attack. Armis is the leading agentless device security platform purpose-built to protect the world of unmanaged and IoT devices - providing passive, real-time, and continuous asset inventory, risk management, and detection & response to prevent cyber-attacks from disrupting and compromising a business.

Armis Technical Support Team 

The Technical Support Team is at the heart of impacting and ensuring clients use the Armis products effectively. Supporting our customers to solve their challenging technical security problems is critical to achieving our mission. The technical support team does this by working with our customers to offer professional and proactive deescalation for their complex technical issues. The team collaborates and works hand in hand with the Operations, R&D teams, Solution Architects, Customer Success, and other teams to ensure seamless onboarding, deployment, and on-going development of our customers.

The Opportunity 

Our Tier 3 Technical Support Engineer will align to our US based enterprise and federal customers with most complex technical escalations. You will play a significant role within the growing US support Team and apply your creativity and innovative ideas that best support and create a lasting experience for our customers.  

As part of your day to day, you’ll take ownership of issues with troubleshooting and performing in-depth investigations into customers’ escalated cases. Using in-depth troubleshooting and analysis skills and working directly with Armis engineering, to isolate root cause and implement work arounds and fixes.

You will help drive positive change by taking part in root cause reviews and become an active participant in implementing corrective and preventive measures to better enhance our product offerings. 

Requirements

  • Industry experience in Cyber Security, particularly network security or application security is required
  • Experience with enterprise customer accounts is required (Federal accounts preferred but not required)
  • Should be able to pass clearance requirements to work on federally secure and sensitive information
  • At least 5 years of experience in a similar role (interacting and working with engineering teams)
  • BS degree in CS or equivalent is preferred
  • Technical networking knowledge in TCP/IP 
  • Composing SQL queries and working with Databases 
  • Knowledge in Scripting languages (Bash, Python or equivalent) 
  • Working with Docker/Kubernetes-based environments 
  • Desktop and Server operating systems (macOS, Linux)
  • Enjoy working with customers using excellent communication and problem-solving skills 
  • This job does not allow for visa sponsorship 

What we offer

We offer comprehensive health benefits, flexible time off, an inclusive and balanced workplace, and an environment where you can grow, be an impact player, and thrive!

We value diversity and freethinkers and are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

About Armis 

Armis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and IoT devices. Fortune 1000 companies trust our unique out-of-band sensing technology to discover and analyze all managed, unmanaged, and IoT devices—from traditional devices like laptops and smartphones to new unmanaged smart devices like smart TVs, webcams, printers, HVAC systems, industrial robots, medical devices and more. Armis discovers devices on and off the network, continuously analyzes endpoint behavior to identify risks and attacks, and protects critical information and systems by identifying suspicious or malicious devices and quarantining them. Armis is a privately held company and headquartered in Palo Alto, California

We value diversity and freethinkers and are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.  

Apply for this position