Technical Account Manager

North America

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. 

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

Location: This is a remote position and we are considering candidates from any major hub in the Eastern time zone

At Armis, our Technical Account Manager (TAM) serves as the technical liaison for our customers to assist in driving operational success. This is facilitated by the TAM working intimately with our customers to design deployment plans, execute on these plans in an efficient and effective manner, and then assist in the adoption and operationalization of the Armis platform. The TAM team at Armis is highly team oriented; we strongly believe that account success in one area can be utilized to replicate success elsewhere. Our TAMs thrive on doing whatever it takes to make our customers successful and have proven themselves over years of working in a variety of technical positions.

Responsibilities :

  • Working jointly with Customer Success Managers (CSMs) to manage accounts
  • Designing Armis implementation plans and driving those plans to completion
  • Troubleshooting and/or network connectivity debugging where necessary
  • Ensuring that technical and business use cases are appropriately captured and delivered in a timely manner
  • Providing technical subject matter expertise where applicable according to the TAMs area(s) of proficiency
  • Collaborating with Engineering, Solutions Architecture, Support and Sales teams to drive account success

Requirements:

  • B.S in IT, IS, CS, MIS or equivalent degree
  • 5+ years experience in a network engineering, architecture, support, or network design capacity
  • 5+ years experience in a enterprise solutions service delivery capacity
  • Background troubleshooting or supporting large enterprise networks
  • Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings
  • Familiarity with scripting languages (Python preferred)
  • Excellent communication and verbal skills
  • Ability to travel regionally as needed (25-30%)

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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