Technical Account Manager – Healthcare

Remote US - East Region

Description

About Armis

Armis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and IoT devices. Fortune 1000 companies trust our unique out-of-band sensing technology to discover and analyze all managed, unmanaged, and IoT devices—from traditional devices like laptops and smartphones to new unmanaged smart devices like smart TVs, webcams, printers, HVAC systems, industrial robots, medical devices and more. Armis discovers devices on and off the network, continuously analyzes endpoint behavior to identify risks and attacks, and protects critical information and systems by identifying suspicious or malicious devices and quarantining them. Armis is a privately held company and headquartered in Palo Alto, California.

The Role:

At Armis, our Technical Account Managers (TAM) serves as the technical liaison for our customers to assist in driving operational success. This is facilitated by the TAM working intimately with our customers to design deployment plans, execute these plans in an efficient and effective manner, and then assist in the adoption and operationalization of the Armis platform. The TAM team at Armis is highly team-oriented; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere. Our TAMs thrive on doing whatever it takes to make our customers successful and have proven themselves over years of working in a variety of technical positions.

As a Healthcare TAM you would be responsible for:

  • Working jointly with Customer Success Managers (CSMs) to manage accounts
  • Designing Armis implementation plans and driving those plans to completion
  • Troubleshooting and/or network connectivity debugging where necessary
  • Ensuring that technical and business use cases are appropriately captured and delivered in a timely manner
  • Providing technical subject matter expertise where applicable according to the TAMs area(s) of proficiency
  • Collaborating with Engineering, Solutions Architecture, Support and Sales teams to drive account success

Requirements

  • B.S in IT, IS, CS, MIS, or equivalent degree
  • 5+ years experience in a network engineering, architecture, support, or network design capacity
  • 5+ years experience in a enterprise solutions service delivery capacity as a vendor
  • 3+ years experience working in a healthcare/hosted environment
  • Background troubleshooting or supporting large enterprise networks
  • Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings
  • Familiarity with various healthcare devices and manufacturers such as Philips, GE, Siemens, BD
  • Familiarity with healthcare applications and their architecture such as Epic, Meditech, Cerner, etc
  • Experience securing medical devices or implementing a security program in a healthcare organization
  • Experience working for or with clinical engineering, biomedical, diagnostic imaging, and other clinical support teams
  • Familiarity with scripting languages (Python preferred)
  • Excellent communication and verbal skills
  • Ability to travel regionally as needed (20-25%)

What we offer:

We offer comprehensive health benefits, flexible time off, an inclusive and balanced workplace, and an environment where you can grow, be an impact player, and thrive!

We value diversity and freethinkers and are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization to work in the United States.  

About Armis

Armis is the leading agentless, enterprise-class device security platform, designed to protect organizations from cyberthreats created by the onslaught of unmanaged and IoT devices. Fortune 1000 companies trust our real-time and continuous protection to see and control all managed, unmanaged, un-agentable and IoT devices – from traditional devices like laptops and smartphones to new smart devices like smart TVs, webcams, printers, HVAC systems, industrial control systems and PLCs, medical devices and more. Armis provides passive and unparalleled asset inventory, risk management, and detection & response. Armis has the world’s largest Device Knowledgebase, tracking over 280M devices, tracking device behavior, connections, and history. Armis is a privately held company and headquartered in Palo Alto, California.

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