Senior Director, Enablement & Engagement

North America

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. 

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

We are looking for an outstanding leader to run, and scale our global Customer and Success Enablement  and Engagement team - This role is responsible for developing and executing a strategy for onboarding and continued enablement of our customers, and our internal Success teams onboarding and continuous training. Complementary to leading our customer facing content and communication efforts.

As the Senior Director of Customer and Internal CS Enablement, you will own our enablement practices and grow the team to execute plans and implement new initiatives. Your role is to develop global enablement strategies, including on-demand programs, customer and internal certifications, and customer and internal training.

Partnering with Customer Success, Marketing, Sales and Product teams, you will work on innovative strategies and programs that enable our customers.

About the Team

The Customer and Success Enablement/Engagement Team sits within Customer Success and its charter is to build a scalable enablement machine that drives high-velocity customer enablement and adoption throughout the journey, reducing barriers to learning by building and delivering world-class learning resources for all of our customers and internal Success Teams. This team is already responsible for creating and delivering additional customer facing content and communications via multiple channels such as email, in-product content, etc.

What you’ll do:

  • Grow and oversee Customer Enablement organization by developing high-quality enablement programs that lead to high product adoption and retention
  • Design and implement role-based programs that include video content, webinars, campaigns, and certification programs that align with internal and external stakeholder goals
  • Build and lead a team that collaborates well cross-functionally, takes an analytical approach to problem-solving, and executes quickly
  • Work cross-functionally with Marketing, Product, Support, Sales and Customer Success to create a cohesive strategy that ensures content is relevant, easy to find and surfaced at the right moment in the customer’s journey
  • Actively and continuously learn about product functionality, aligning the Enablement team’s strategy and deliverables with new products and features
  • Develop an agile, customer-centric and data-driven model for continuously scaling and improving customer Enablement, measuring and reporting on the effectiveness of the program
  • Create and Deliver customer facing content and communications via multiple channels (such as email and in-product) related to new releases, security and emergency notifications, etc.

What you’ll bring to the role:

  • 5+ years of experience leading Customer Enablement, enablement or training teams in a PLG Software/SaaS environment
  • 3+ years of experience building, managing, and scaling a team
  • Experience building and scaling enablement programs across all customer segments
  • Analytical and process-oriented mindset to use data to drive execution and inform strategy
  • Excellent written communication skills, with a particular knack to distill complex concepts into approachable ones
  • Experience managing and optimizing learning content, including content roadmaps, effectiveness metrics and certification program development
  • Experience implementing and owning educational platforms such as Webinar platforms, LMS tools or Certification platforms
  • Innovation and thought leadership in the Customer Enablement space
  • Strong project management skills to get cross-functional initiatives off the ground and keep them moving forward
  • Proven self-starter with the ability to motivate your team and to execute alongside them
  • Ability to synthesize and prioritize inputs from various perspectives to create an actionable plan.
  • Passion for solving customer problems and constantly identifying areas for improvement and opportunities to grow.

Very nice to have:  Experience in cyber security SaaS space.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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