Junior Tier 2 Technical Support Engineer

Tel Aviv

Description

About Armis

Armis is the first agentless, enterprise-class security platform to address the new threat landscape of unmanaged and IoT devices. Fortune 1000 companies trust our unique out-of-band sensing technology to discover and analyze all managed, unmanaged, and IoT devices—from traditional devices like laptops and smartphones to new unmanaged smart devices like smart TVs, webcams, printers, HVAC systems, industrial robots, medical devices and more. Armis discovers devices on and off the network, continuously analyzes endpoint behavior to identify risks and attacks, and protects critical information and systems by identifying suspicious or malicious devices and quarantining them. Armis is a privately held company and headquartered in Palo Alto, California.

The Opportunity 

Our Junior Tier 2 Technical Support Engineer will provide second level support to our customers. As our Frontline Engineer, you’ll help pave the way as the knowledge source to our future team members. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact. You will be working out of our Tel Aviv office alongside some of the best talent in the field.

Requirements

  • Up to 1-2 years of experience in a similar role
  • Industry experience in Cyber Security related domains, particularly network security or application security are preferred
  • Experience with enterprise customer accounts is required
  • Technical networking knowledge in TCP/IP 
  • Technical knowledge supporting Linux based products
  • High level of English - Written and spoken
  • Composing SQL queries and working with Databases - Preferred
  • Working with Docker/Kubernetes-based environments - Preferred
  • Enjoy working with customers using excellent communication and problem-solving skills 

What we offer

Working at a state-of-the-art, fast paced customer-centric company, working alongside talented peers who collaborate well to provide the best support experience for our customers, partners and prospects. Working in an inclusive and balanced workplace, and an environment where you can grow, be an impact player, and thrive!

We value diversity and freethinkers and are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

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