IT Support Specialist – FEDRAMP

Reston, Virginia, United States

Armis is looking for a few of the very best people in their field to join our A-team of big thinkers, doers, movers, and shakers. This unique opportunity truly offers the best of all worlds—start up culture, enterprise level benefits and security, and top pay for the industry. Got your attention yet? Good, keep reading, it only gets better.

Ok, so what exactly does Armis do?

Connected assets are growing at an explosive rate, across every industry and every geo. In today’s world of smart devices and BYOD, these assets come from every direction and are found in every possible environment and industry. And they’re critical to success for every enterprise. And because every single asset represents a very real potential vulnerability, they’re also the last line of defense against today’s sophisticated cyber criminals. 

Armis gives companies of every size—across every industry and geo—complete asset visibility, contextual intelligence, and continuous security. We have partnerships and integrations with the planet’s leading tech and cybersecurity players. And we’re building an incredibly smart and diverse global team of thought-leading technologists, creative visionaries and proven game changers who are ready to take Armis to the next level.

IT Support Specialist - FedRAMP

 

Location: Reston VA. 

Responsibilities

  • Deliver professional tier 1 and 2 technical support to employees and systems globally
  • Work as per IT & Security processes and KPI’s
  • Create and improve technical documentation, training materials, how-to articles to streamline the support process
  • Identify, automate and document solutions to common issues
  • Responsible for new employees' on-boarding setup and orientation
  • Responsible for employees' off-boarding process.
  • Collaborate with other company’s teams or departments to understand, research and resolve problems
  • Responsible for maintenance of US conference rooms infrastructure and systems
  • Coordinate assets management flow and procedures with the team
  • Coordinate America's IT equipment shipping operations
  • Work with vendors and suppliers of physical and virtual assets
  • Work with on-prem and cloud systems

Minimum Requirement: 

  • At least 3 years of experience with employees IT technical support
  • 2+ years experience with systems basic administration with Okta, Google and Microsoft Office. 
  • 2 + years experience with solving hardware, software, permissions and network issues
  • Must be U.S. Citizen. 

Preferred Skills: 

  • Excellent and proven serviceability skills
  • Excellent verbal and written communication and interpersonal skills
  • Ability to prioritize tasks and delegate them when appropriate
  • Strong analytical and problem-solving skills, ability to troubleshoot issues and summarize
  • Ability to be patient with non-technical users and simplify processes and procedures
  • Excellent documentation capabilities
  • Very high motivation and willingness to continuously learn
  • High level of independence and time management skills
  • Team player state of mind, caring about the impact of infrastructure on its users

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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